Knowle Meadow Camping’s Privacy Policy

This policy describes how we, Knowle Meadow Camping, protect and make use of the information that you provide via this website and other websites. If you are asked to provide information, it will only be used in ways stated in this policy.

Our contact details

Name: Knowle Meadow Camping

Address: Knowle Lane, Knowle St Giles, TA20 3BZ

Phone Number: 01460 63443

E-mail: knowlemeadow@gmail.com

The type of personal information we collect

We currently collect and process the following information:

Name
Email address
Telephone number
Home address

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you when making a booking, either through our website, by email or telephone or by subscribing to our newsletter.

We also receive personal information indirectly, from the following sources in the following scenarios:

Bookings received through Pitchup.com, Campsites.co.uk and Airbnb

We use the information that you have given us in order to:

make and confirm bookings
manage and communicate with you in respect of your booking and time at Knowle Meadow Camping
liaise with you during your stay
contact you following your stay in respect of providing a review
enable certain functions on this website
better understand how visitors use this website
hold requisite details of guests as required under the terms of our campsite licence (granted by the local authority)
manage internal accounting processes, to ensure compliance with the tax authority (HMRC)
provide marketing (when you have subscribed to our newsletter through the website or otherwise provided consent to marketing)

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(A) Your consent. You are able to remove your consent at any time. You can do this by contacting us by telephone or email [knowlemeadow@gmail.com, 01460 63443]

(B) We have a legitimate interest in processing limited information for the purposes of communication.

We will never lease, distribute or sell your information to third parties unless you give us written permission to do so, or we are required to do so by law.

How do we use cookies

A cookie is a tiny piece of date stored on your computer by a web browser. A good summary can be found at https://allaboutcookies.org/

Cookies allow our website to remember you when you return to the site and view different pages. We only use cookies for web analytics, specifically Visitor Analytics (provided by Wix).

We do not gain access to your computer or any files by using cookies. We do not gain access to any information you choose not to share with us.

How we store your personal information

Your information is securely stored on Wix, our website host. It is password protected and has SSL-certification to provide an additional layer of security.

We keep personal information safely stored for a limited period of 5 years. We will then dispose of your personal information by deleting your “contact profile”.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the contact details above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at knowlemeadow@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF